FAQ

Abuse and violence can take many forms, and include attempts to control, dominate, and limit your freedom and safety. If you are asking this question, we encourage you to call and talk with us. 

For more information on Abuse, Domestic Violence and Intimate Partner Violence see here.

Sexual assault involves sexual behavior that occurred without your consent. If you’re feeling confused or upset about something that happened, feel free to call us.

It’s doesn’t matter how long ago it happened or where it happened, if you are a survivor there are services we can provide for you. Time and location does affect the reporting process, so call us is you have questions about that and we can walk you through your options.

You need to be a survivor of sexual assault, domestic violence, stalking and/or human trafficking. Your experience qualifies you – no documents or reports required. All services are free.

Of course! We are here to support you, wherever you are in your journey. Many people are not ready to leave but they want to know how they can move their relationship to be a safer one, understand their options, etc.

We cannot provide direct services for perpetrators or abusers, but we can provide outside resources and referrals.

In general, this is your decision and your advocate/counselor may help you understand your options but will not make this decision for you. There are a few exceptions which we will explain to you – if the crime/abuse involves a minor child, for example.

 

No, you don’t. This is your decision. We can help you understand and navigate your options should you decide to report. There are a few specific situations where we have to report which our staff will go over with you.

Yes! We have a playroom for children with a double mirror so your children can see you while you’re going through the intake process. 

No, but we have a shelter program in a confidential location, you can call NEWS 24 hour domestic violence and sexual abuse help line at 707-255-NEWS (6397) and case manager can support you look for shelter options.

Yes – there are several staff who speak Spanish.

We can help you look for resources that may help with expenses associated to your victimization.

We can’t provide or help you with transportation, but our office is conveniently located downtown Napa.

Call us to set up an intake and discuss your options and safety plans.

Yes, we assist survivors with obtaining protective orders against abusive partners. You can drop in or make an appointment and we have a staff member who can guide you through the process of a restraining order here at the Monarch Family Justice Center. You can also go to the “Self Help Desk” at the Superior Courthouse.

It is easiest if you call and make an appointment, but we take walk-ins as well!

Yes, you can bring a support person. There are parts of the intake and our services where we will ask them to stay in the waiting area while we meet one on one with you.

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